Set up my first email account with Sky broadband this week. Turns out Sky is using what appears to be the standard gmail system , I suppose a ‘white label’ solution. Nothing special you might say. But the client needed pop access via Outlook Express. Cutting a long story short it transpires that such a solution doesn’t allow one to send emails via the email client (via smtp) to yourself! Any other emails will come in just fine. Documented on Gmail’s help pages but not Sky’s at first glance. That unfortunately is my standard test for checking satisfactory operation. I thought it was broken but it wasn’t! So now you know.

The other thing to know about is that Gmail have a POP Troubleshooter program to check your email client’s settings. Download it from here: